Our privacy policy outlines how we collect, use, and protect your personal information when using our services.
Introduction
Online Restaurant ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website online-restaurant.net, use our mobile application, or use any of our services (collectively, the "Services"). Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services. This Privacy Policy applies to all visitors, users, and others who access or use the Services. This policy may be supplemented by additional privacy statements, terms or notices provided to you.
Product-Specific Privacy Terms
This Privacy Policy provides the general framework for how we handle your personal information. However, certain products and services offered by Online Restaurant may have additional privacy terms specific to their functionality and purpose. These supplementary privacy terms are provided within the respective product interfaces and documentation. When using specific features such as Reservations, Menu Management, Website Builder, or Analytics, please refer to the product-specific privacy terms for a complete understanding of how your data is handled within those contexts.
Information We Collect
We collect several types of information from and about users of our Services, including:
- Personal Data: Personal Data is information that can be used to identify you individually, such as your name, email address, postal address, phone number, and payment information.
- Restaurant Business Information: If you use our Services as a restaurant owner or manager, we collect information about your restaurant, including business name, address, operating hours, menu items, pricing, and other business-related information.
- Usage Data: We automatically collect information about how you interact with our Services, including the pages you visit, the time and date of your visit, the time spent on those pages, and the referring website.
- Device Information: We collect information about the device you use to access our Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
- Location Data: With your consent, we may collect precise location data from your device to provide location-based services, such as finding nearby restaurants.
How We Use Your Information
We use the information we collect for various purposes, including:
- To provide, maintain, and improve our Services
- To process and complete transactions, and send related information including confirmations and invoices
- To send administrative information, such as updates, security alerts, and support messages
- To respond to your comments, questions, and requests, and provide customer service
- To communicate with you about products, services, offers, promotions, and events, and provide news and information we think will be of interest to you
- To monitor and analyze trends, usage, and activities in connection with our Services
- To personalize and improve the Services and provide content or features that match user profiles or interests
- To detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of Online Restaurant and others
GDPR Compliance
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we collect and process your Personal Data based on the following legal grounds:
- Performance of a Contract: We need to process your Personal Data to perform our contractual obligations to you, including providing our Services.
- Legitimate Interests: We process your Personal Data based on our legitimate interests, such as improving our Services, preventing fraud, and ensuring the security of our Services. We balance our interests against your rights and ensure that our interests do not override your fundamental rights and freedoms.
- Consent: In some cases, we process your Personal Data based on your consent, such as for marketing communications or certain cookies. You have the right to withdraw your consent at any time.
- Legal Obligation: We may process your Personal Data to comply with applicable laws and regulations.
Your Rights Under GDPR
If you are located in the EEA, United Kingdom, or Switzerland, you have certain rights regarding your Personal Data:
- Right to Access: You have the right to request a copy of the Personal Data we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete Personal Data we hold about you.
- Right to Erasure: You have the right to request that we delete your Personal Data in certain circumstances.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your Personal Data in certain circumstances.
- Right to Data Portability: You have the right to request that we transfer your Personal Data to another service provider in a structured, commonly used, and machine-readable format.
- Right to Object: You have the right to object to the processing of your Personal Data in certain circumstances, including processing for direct marketing purposes.
To exercise these rights, please contact us using the contact information provided at the end of this Privacy Policy. We will respond to your request within 30 days. We may need to verify your identity before responding to your request.
Data Security
We implement appropriate technical and organizational measures to protect your Personal Data against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. We limit access to your Personal Data to employees, agents, contractors, and other third parties who have a business need to know. They are subject to a duty of confidentiality and will only process your Personal Data on our instructions. We have procedures in place to deal with any suspected Personal Data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Data Retention
We retain your Personal Data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for Personal Data, we consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorized use or disclosure of your Personal Data, the purposes for which we process your Personal Data and whether we can achieve those purposes through other means, and the applicable legal requirements. In some circumstances, we may anonymize your Personal Data so that it can no longer be associated with you, in which case we may use such information without further notice to you.
Cookies and Similar Technologies
We use cookies and similar tracking technologies to track activity on our Services and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. We use the following types of cookies:
- Essential Cookies: These cookies are necessary for the website to function properly and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.
- Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.
- Functional Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
- Targeting Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.
Third-Party Services
Our Services may contain links to third-party websites and services that are not owned or controlled by Online Restaurant. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We may use third-party service providers to help us operate our business and the Services or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes. These third-party service providers include:
- Cloud hosting and infrastructure providers
- Payment processors
- Analytics providers
- Customer support services
- Email and communication providers
- Marketing and advertising partners
Each of these service providers has their own privacy policies governing how they use and share your personal information. We encourage you to read their privacy policies before providing information on or through them.
California Privacy Rights
If you are a California resident, you have certain rights regarding your personal information under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). You have the right to:
- Know what personal information we collect about you
- Request deletion of your personal information
- Access your personal information
- Opt-out of the sale or sharing of your personal information
- Limit the use and disclosure of sensitive personal information
- Non-discrimination for exercising your rights
To exercise these rights, please contact us using the contact information provided at the end of this Privacy Policy.
Children's Privacy
Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us: By email: privacy@online-restaurant.net By online form: use Contact page For EU/EEA residents, we have appointed a Data Protection Officer who can be contacted at dpo@online-restaurant.net. If you are located in the EEA, United Kingdom, or Switzerland and believe that we have not adequately resolved your concerns about our data processing, you have the right to lodge a complaint with your local data protection authority.